Appointment Cancellation and Fail to Attend Policy

LifeTec is a social enterprise that provides dedicated assistive technology (AT) services. We are committed to providing all our consumers with exceptional service.

Arriving Late

To provide a fair and timely service to all our consumers, we require that consumers, who have made a booking arrive promptly for their appointment. We recommend you plan on arriving 10-15 minutes before your appointment time.

Arriving late will reduce your consultation time, as each session will be finished exactly on time as a courtesy to our next appointment. We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete consultation possible in the time remaining.

Unfortunately, arriving too late to perform the consultation may result in a cancellation charge.

Cancellations and Fail to Attend

When you make an appointment at LifeTec Australia, that time is reserved exclusively for you. We do not double book consumers; we schedule appointments for one consumer, dedicating our resources to that consumer for that time slot.

We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family.  However, when a consumer cancels without giving enough notice, they prevent another consumer from being seen.

If you need to cancel your appointment:

Please call us at 1300 543 383 by 3:00 p.m. on the day prior to your scheduled appointment to notify us of any changes or cancellations. To cancel a Monday appointment, please call our office by 3.00 p.m. on Friday. 

If this required prior notification is not given, you may be charged 90% of the quoted amount for the missed appointment. This charge may be waived at the discretion of a LifeTec Executive Manager.